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Help

Can't find what you need? Email hello@underourtree.co.uk

Getting started

How do I create a family?

Sign up with your email, enter the code we send you, then choose a family name and your display name. That's it — your family is ready. Invite others by sharing your family invite link.

How do I invite people?

Go to your family settings and copy your invite link. Share it however you like — text, WhatsApp, email. Anyone who opens it can join your family instantly.

How many people can join for free?

The free tier covers up to 3 family members including you. Add a Family Pass for up to 25 people, including child profiles.

Wishes

How does a wish list work?

Each family member has their own wish list. Add items with a name, photo, link and price. Your family can see your list, but you will never see who has claimed what.

Can I hide a wish from my family?

You can mark items as private so only you can see them. You might use this to plan a surprise of your own.

Will I ever see who claimed something on my list?

No. That is a core guarantee of Under Our Tree. Even if you look at your own list, claimed items appear the same as unclaimed ones to you.

Gift Exchange

What is Gift Exchange?

Gift Exchange is our Secret Santa. You set a budget, we randomly assign each person a giver. Nobody knows who their giver is until Christmas.

How many people do we need for Gift Exchange?

At least 4 people. This is a minimum to make the random assignment work fairly.

What if I am assigned someone I cannot buy for?

The organiser can run the draw again before it is locked. Once locked, assignments are final.

Family Pass

What does a Family Pass cost?

£9.99 per family for Christmas 2026. It is a one-off payment, not a subscription. It covers your whole family for the season.

What do I get with a Family Pass?

Everything in the free tier plus Gift Exchange, Group Gifts, Moments (family photo feed), Games and Santa Tracker. Up to 25 people, including child profiles.

Can I get a refund?

Yes, within 14 days of purchase if you have not used any paid features. Email hello@underourtree.co.uk.

Privacy and security

What do you do with my data?

We store only what you give us. We do not use it for advertising, profiling or any purpose beyond running the product. Read our Privacy Policy for details.

How do I delete my account?

Email hello@underourtree.co.uk with your request. We will delete your account and data within 30 days.